SHIPPING POLICY
Shipping Policy & Processing Times
CURRENT PROCESSING TIME : 5-15 BUSINESS DAYS DUE TO INFLUX OF ORDERS UNLESS STATED OTHERWISE
Upon purchase you agree to terms and conditions which list these processing times and
possible delays Monday- Friday = business days.
If your tracking has not updated after 7 days, please contact us for further support. We are NOT responsible for delays caused by USPS.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from The Lush Spot you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS (you must verify). However, expedited shipping is not available to PO Boxes.
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. The Lush Spot does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. If you do not choose shipping that includes insurance there will be no chance of partial compensation from The Lush Spot OR The United States Postal Office.
Shipping can take 2-7 business days. Please check your tracking for shipping updates before contacting us for updates.
The Lush Spot is not responsible for any lost or damaged packages.
For custom and pre-order units please allow 10-15 business days for processing BEFORE shipping.
Rush shipping ONLY cuts down your processing time. Not shipping time. Shipping time depends on what is chosen at checkout.
PLEASE understand that once your order has been shipped and you have received tracking that we are no longer responsible for it after that. The United States Postal Office is responsible for the delivery of your package. If you have any problems please contact them at: 1-800-275-8777.
If your order has been placed under investigation & or been deemed lost, there will be a 60 day period before refunds are given. Packages are still very likely to arrive and this is why a waiting period is given. The shipping carrier must complete the full investigation before and refunds are able to be processed.
You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sales Processing Time
Processing time during sales are automatically extended due to the amount of orders that are received.
Sales DO NOT apply to custom unit bookings unless stated otherwise. Sales will only apply to all current units that were placed on the website. 10-21 business days are need for custom units.
For custom units & Made 2 order units, Once hair is ordered for your unit we are not able to send it back to the vendor. Therefore we will not be able to send your money back.
Pre-made units are FINAL SALE. IF and exception is granted for return the unit MUST be
untouched and in exact condition.
Email Policy/ Hour of Operation
Please allow 1-3 business days for an email reply. Our hours of operation are Mon-Fri 9am- 5pm excluding holidays.