RETURN POLICY

ALL SALES AND SERVICES ARE FINAL.

Wig Exchanges and Refunds:
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund. If you are unsatisfied with your order please follow the process below:

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Tracking must be provided upon sending back the unit.

Partial refunds for custom services or orders are NOT permitted. We will not offer partial refunds at any time for any service for any reason. If you are not satisfied with your purchase you could be eligible for a FULL refund or you will have to keep your order.

EXCHANGES AND RETURNS WILL INCUR A 10% RESTOCKING FEE AS OFF DECEMBER 2020. If your unit has been altered in any way such as cutting lace or an installation by a stylist, before reaching out about a possible issue, your unit will not be eligible for any exchanges or changes. You should try on your unit before any installed any kind to avoid any sizing or placement issues.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

REFUNDS WILL INCUR A 10% RESTOCKING FEE

NO REFUNDS will be made if damage occurred by customer or stylist.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at plugmeinash@gmail.com